Frequently Asked Questions
FAQs
Horseshoe Estates FAQs
Architectural
Q: What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.
Q: Where do I find my community's architectural modification request form?
The architectural modification request form can be found under the Documents section of TownSq.
Q: What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted, it will be reviewed by the ACC Committee. This committee, tasked by the Board of Directors, reviews each submission to ensure compliance with the association’s architectural guidelines. A response from the committee may take up to 30 days from the date of submission. Please provide as much information as possible with your application to avoid delays.
Q: What is the status of my application?
If you have not heard from the Community Manager within 30 days from the date of submission, please submit a request via TownSQ or email your Community Standards Coordinator at HHSETmanager@goodwintx.com.
Board Meetings
Q: How do I find out when the next Board meeting takes place?
Board Meeting dates and times are typically noticed via the News and Events section of TownSQ. If you have registered your email address, we will also send meeting details via email in advance of the meeting.
Common Area Maintenance
Q: What am I responsible for maintaining?
Homeowners are responsible for all exterior maintenance of their property.
Q: I need to report a maintenance issue to a common area in the community.
Please report all maintenance issues to your Community Manager at HHSETmanager@goodwintx.com
Q: What is the trash/waste pick-up schedule for my community?
Monday & Thursday
Q: How do I get electric/gas/water service?
Refer to The City
Compliance
Q: I just received a violation notice. Who can I talk to about it?
Covenant violation related inquiries can be directed to our Compliance Department at S.HOU.Compliance@goodwintx.com. Additional contact information is available on the notice you received.
Q: I need to report an issue with a neighbor's home.
Please submit a request via TownSQ and include a picture and as much detail as possible where applicable.
Q: When does your compliance driver come through our community?
The schedule will vary, but our compliance drivers typically visit the community on a monthly basis. Spot inspections are also completed.
Q: Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Contacts
Q: Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
- TownSQ App: Submit a request via our web and mobile application.
- Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM. 855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
- Jennifer Rao: jennifer.rao@goodwintx.com or by phone at 346-681-2196 or via email HHSETmanager@goodwintx.com.
- Compliance Team: Covenant violation related inquiries can be directed to S.HOU.Compliance@goodwintx.com.
Q: How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSQ.
Documents
Q: Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Financial
Q: What is my balance?
You can view your account balance by logging in to TownSQ. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com
Q: How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Your Payment to:
HHSET-HORSESHOE ESTATES HOA
c/o Goodwin Processing Center PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSQ website (www.TownSQ.io) or mobile application.
Option 3: Bank Bill Pay Service – update payee and address as above, and note your account number and association code (HLAN) in the memo section.
Q: Can I pay my assessment with a credit/debit card?
Yes, credit/debit cards are accepted through TownSQ.
Q: What is my property code?
Your Property Code is HHSET
Q: What is the Management ID?
6587
Q: When is my assessment due?
January 1st; delinquent as of February 1st with interest if not paid by the due date.
Q: Are there any fees associated with online payments?
When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
Q: Why does my account show a negative number?
A negative number means that you have a credit balance.
Q: I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
Q: Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.
Q: What is my assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This can include utilities, landscaping, amenity maintenance, insurance, etc.
Q: Where can I find my account number?
You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.
Owner Information
Q: How do I update my contact information/mailing address?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSQ.
Resales
Q: How do I get a lender questionnaire completed?
Lender questionnaires can be ordered via the HomeWise website at https://www.homewisedocs.com/.
Q: How much does a lender questionnaire cost?
Visit the HomeWise website at https://www.homewisedocs.com/ for pricing.
Q: Where do I obtain a resale certificate?
Resale Certificates can be ordered via the HomeWise website at https://www.homewisedocs.com/.
Q: I'm the Lender and would like to get a statement. Is there a charge for this?
A statement can be ordered via the HomeWise website at https://www.homewisedocs.com/.
TownSQ
Q: What is TownSQ?
TownSQ is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSQ streamlines operations for board members and simplifies community living for homeowners.
Q: How do I register for TownSQ?
- Visit https://app.TownSQ.io/ais/sign-up
- Enter your Account Number and Zip code (Physical property address)
- Provide your email address and create a password
Q: I'm getting an error when I try to register for TownSQ. Can you help?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
Q: How do I change my email preferences for TownSQ notifications?
Once you have logged in to TownSQ, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSQ page and a drop down will appear with the “Edit Profile” link.
Q: How do I submit a request in TownSQ?
Once you have logged in to TownSQ, click the “Requests” link on the menu bar on the left-hand side of your screen.
Q: I forgot my TownSQ password, how can I reset it?
Visit https://app.TownSQ.io/user-recovery to reset your password.